Allow negative Withdrawal Transactions (Refunds) in Credit Card
Under current parameters Withdrawal transactions cannot be negative and a Debit entry must be used. This makes makes Refunds to a specific Expense account impossible and you have to put a Refund into some other Income account.
Guest
Sep 21, 2025
It would be nice to have a refund not show up in the 'sales' transactions list, which, since it needs to be added as a deposit in the current setup, refund transactions show up there. Also, if I need to enter a refund for a vendor for the first time, I need to exit the deposit screen, go into vendors, then check off 'customer' to make that vendor show up in the customer drop-down list in order to process it as a deposit. It would be a cleaner entry if refunds could be entered as a negative withdrawal for reports and to make it easier while processing entries due to the additional vendor/customer step. Or allow deposits to have a refund option in the drop-down 'EX', etc tab, which would somehow put that transaction under Purchases instead of Sales.
In order to enter a refund, you will need to set the transaction type to Deposit. You will then be able to enter an Expense line with a negative value and save the transaction. This will remove the charge from the credit card and decrease your expense account balance. If you need assistance with this entry, please contact our customer care centre and they will be happy to help!
Agreed! It messes with the income side of things as a negative expense is not income... additionally it also skews my HST return as I did not collect the HST that I am "returning" with the good
It would be nice to have a refund not show up in the 'sales' transactions list, which, since it needs to be added as a deposit in the current setup, refund transactions show up there. Also, if I need to enter a refund for a vendor for the first time, I need to exit the deposit screen, go into vendors, then check off 'customer' to make that vendor show up in the customer drop-down list in order to process it as a deposit. It would be a cleaner entry if refunds could be entered as a negative withdrawal for reports and to make it easier while processing entries due to the additional vendor/customer step. Or allow deposits to have a refund option in the drop-down 'EX', etc tab, which would somehow put that transaction under Purchases instead of Sales.
In order to enter a refund, you will need to set the transaction type to Deposit. You will then be able to enter an Expense line with a negative value and save the transaction. This will remove the charge from the credit card and decrease your expense account balance. If you need assistance with this entry, please contact our customer care centre and they will be happy to help!
Agreed! It messes with the income side of things as a negative expense is not income... additionally it also skews my HST return as I did not collect the HST that I am "returning" with the good
Yeah this is very frustrating. Please fix asap.